Shipping policy

Last updated: September 18, 2026

Maison Tamkin currently sells digital products and electronically delivered resources.

Unless a product page expressly states otherwise, Maison Tamkin products are digital and no physical item will be shipped to you.

This Policy explains how digital products are delivered and what to do if you experience an access or delivery problem.

1. Digital-Only Products

Maison Tamkin's current products may include:

  • digital guides;
  • ebooks or downloadable documents;
  • workbooks;
  • educational materials;
  • digital programs;
  • templates or tools;
  • private digital resources;
  • other electronically delivered content.

These products do not require physical shipping.

You will therefore not receive a parcel, physical book, printed workbook, or other physical item unless a future product is expressly described as a physical product before purchase.

2. No Physical Shipping Charges

Maison Tamkin does not charge physical shipping fees for products identified as digital products.

Digital products should not require:

  • postal delivery;
  • courier delivery;
  • physical shipping rates;
  • customs clearance for a physical parcel;
  • physical delivery addresses solely for shipment.

Taxes may still apply to digital products depending on the customer's location and applicable law. Digital-product taxation is separate from shipping.

3. How Digital Products Are Delivered

Depending on the product and delivery system used, your purchase may be delivered through one or more of the following:

  • an email containing a download or access link;
  • a download page;
  • a customer account;
  • a digital library;
  • a private access page;
  • a third-party digital-delivery platform;
  • another electronic method clearly identified during or after purchase.

The applicable sales or product page may provide additional delivery information for a particular product.

4. Delivery Timing

Unless a different timeframe is disclosed before purchase, Maison Tamkin digital products are intended to be made available electronically after successful payment and order processing.

Some products may be delivered automatically.

Other products may require account creation, email delivery, access activation, or another electronic fulfillment step.

Where a specific delivery timeframe applies, it will be disclosed on the relevant product page, checkout experience, order confirmation, or other applicable purchase information.

5. Your Email Address

You are responsible for providing an accurate email address when purchasing a digital product.

If delivery depends on email and you provide:

  • an incorrect email address;
  • an inaccessible email account;
  • an email address containing a typographical error;

delivery may be delayed.

If you believe you entered the wrong email address, contact Maison Tamkin as soon as reasonably possible.

6. Check Your Email Folders

If a digital product or access email does not appear in your main inbox, please check:

  • spam;
  • junk;
  • promotions;
  • other filtered folders.

You should also confirm that you are checking the same email address used for the purchase.

7. Problems With Digital Delivery

If you successfully completed payment but did not receive the digital product or access you purchased, contact Maison Tamkin.

Please provide enough information to identify the order, such as:

  • the email address used for the purchase;
  • your order number, if available;
  • the product purchased;
  • a brief description of the problem.

Maison Tamkin will investigate the issue and may, where appropriate:

  • resend the delivery email;
  • provide a new access link;
  • restore access;
  • correct an account or delivery issue;
  • provide another appropriate remedy.

8. Download and Access Links

Download or access links may be subject to reasonable technical or security limitations.

Depending on the product or delivery platform, a link may:

  • expire;
  • have a download limit;
  • require authentication;
  • be associated with the purchaser's email address or customer account.

You should not share private or paid access links with other people unless Maison Tamkin expressly permits that sharing.

Unauthorized sharing may also violate the Terms of Service and Terms of Purchase.

9. Access After Purchase

Where ongoing digital access is part of the product you purchased, Maison Tamkin will take reasonable steps to maintain that access according to the product description and applicable law.

Maison Tamkin may change the technical method used to provide access, including moving content between platforms, provided the purchased product is not materially reduced contrary to applicable law.

Temporary interruptions may occur because of:

  • maintenance;
  • platform outages;
  • security updates;
  • service-provider problems;
  • technical failures;
  • circumstances outside Maison Tamkin's reasonable control.

Where a technical problem materially prevents access to a purchased product, contact Maison Tamkin so that the issue can be investigated.

10. Returns and Refunds

Because Maison Tamkin currently sells digital products, there is generally no physical product to return.

Refunds, cancellation rights, defective digital content, duplicate charges, delivery failures, and legally required remedies are governed by the Return and Refund Policy.

Except where applicable law requires otherwise, Maison Tamkin's ordinary rule is that sales are final once digital access or delivery has begun.

11. Future Physical Products

Maison Tamkin is currently operating with digital products.

If Maison Tamkin later offers physical products, the applicable product page and shipping terms will provide the relevant information before purchase, including matters such as:

  • shipping methods;
  • delivery estimates;
  • shipping charges;
  • geographic restrictions;
  • customs or import charges where applicable;
  • physical return procedures where applicable.

This current Policy should not be interpreted as promising that future physical products will use the same delivery rules as digital products.

12. Mandatory Consumer Rights

Nothing in this Policy limits rights or remedies that cannot legally be excluded.

If applicable consumer law provides you with mandatory rights concerning:

  • digital delivery;
  • conformity;
  • defective content;
  • failure to supply purchased content;
  • cancellation;
  • refunds;

those rights remain available regardless of anything stated in this Policy.

13. Contact

For questions or problems concerning digital delivery or access, contact:

Maison Tamkin

Email:
mameawa@maisontamkin.com

Website:
maisontamkin.com

Mailing address:
101 Rue Villeneuve O #2716
Montréal, QC H2T 2R6
Canada