Refund policy
Last updated: September 18, 2026
Maison Tamkin sells digital products and other digitally delivered materials. Because digital products can generally be accessed, downloaded, viewed, or otherwise used immediately after purchase, different return rules apply than for physical goods.
1. Digital Products
Except where applicable law requires otherwise, all sales of Maison Tamkin digital products are final once digital access or delivery has begun.
This includes, where applicable:
- downloadable files;
- digital guides;
- educational materials;
- workbooks;
- digital programs;
- private digital resources;
- other electronically delivered products.
Maison Tamkin does not accept physical returns because these products are delivered digitally.
2. Change of Mind
Except where applicable law provides otherwise, Maison Tamkin does not provide refunds because:
- you changed your mind after purchasing;
- you decided not to use or complete the product;
- you did not download or access the product after access was made available;
- you purchased the product but later determined that it was not what you personally wanted;
- you expected a particular personal, health, financial, emotional, or other outcome that was not achieved.
Maison Tamkin products are educational resources. Individual experiences and outcomes vary, and no specific result is guaranteed.
3. Duplicate Charges
If you believe that you were charged more than once for the same purchase, please contact Maison Tamkin.
Confirmed duplicate charges will be reviewed and corrected as appropriate.
4. Problems With Digital Delivery or Access
If you complete a purchase but do not receive the digital product or access you purchased, contact Maison Tamkin so that the issue can be investigated.
Where possible, Maison Tamkin will first attempt to restore, resend, or otherwise provide the purchased access.
If Maison Tamkin is unable to provide the purchased digital product or access, an appropriate remedy may be provided, including a refund where required or appropriate.
5. Incorrect or Defective Digital Product
If you receive:
- the wrong digital product;
- a file that cannot reasonably be opened or used because of a technical defect;
- materially incomplete access compared with what was purchased;
please contact Maison Tamkin with enough information to investigate the issue.
Maison Tamkin may first attempt to correct the problem, replace the file, or restore the appropriate access.
Nothing in this Policy limits any mandatory remedy available to you under applicable consumer-protection law.
6. Unauthorized Transactions
If you believe a payment was made without your authorization, contact your payment provider and Maison Tamkin as soon as reasonably possible.
Maison Tamkin may request information reasonably necessary to investigate suspected fraud, unauthorized use, or payment disputes.
7. Cancellation
Because Maison Tamkin's digital products may be delivered or made accessible immediately after purchase, cancellation may no longer be possible once digital delivery or access has begun.
If you contact Maison Tamkin before access has been provided, Maison Tamkin may review the request. However, submitting a cancellation request does not guarantee that cancellation will be possible.
Mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.
8. Statutory Consumer Rights
Nothing in this Return and Refund Policy excludes, restricts, or overrides rights that cannot legally be excluded or restricted.
Depending on where you live, you may have mandatory consumer rights concerning:
- digital-content conformity;
- defective or inaccessible digital products;
- cancellation or withdrawal;
- refunds or other remedies.
Where applicable law provides mandatory rights that differ from this Policy, the applicable law will govern.
Where applicable law permits immediate delivery of digital content following required express consent or acknowledgement from the customer, any resulting effect on statutory withdrawal rights will be determined in accordance with that law.
9. Chargebacks and Payment Disputes
If you experience a legitimate problem with a Maison Tamkin purchase, we encourage you to contact Maison Tamkin first so that the issue can be investigated.
Maison Tamkin reserves the right to provide relevant transaction, delivery, access, communication, or other records to payment processors or financial institutions when responding to a chargeback, payment dispute, suspected fraud, or unauthorized-transaction claim.
10. How to Request Assistance
For questions concerning a purchase, digital access, duplicate charge, technical delivery problem, or potential refund required by applicable law, contact:
Maison Tamkin
Email:
mameawa@maisontamkin.com
Website:
maisontamkin.com
Mailing address:
101 Rue Villeneuve O #2716
Montréal, QC H2T 2R6
Canada
When contacting Maison Tamkin about a purchase, please include sufficient information to identify the relevant order, such as the email address used for the purchase and, where available, the order number.